Short answer is because it is cheaper than the opposite options. Longer answer because it’s cheaper and your IT systems are sorted by a workforce of professionals who do this day in and day out. Nonetheless not satisfied? Let’s take an example. Firm ‘A’ has 1 Small Business Server running File & Print and Exchange, 24 machines (some desktops, some laptops), three printers and a few Blackberries.
What does company ‘A’ must provide first class IT administration for its systems and workers?
A single level of contact for all IT points (assist desk), 24*7 monitoring and alerts, vendor management, on-site hardware assist, system administration (password resets, user account creation etc), change administration, reporting and root cause evaluation, research into new applied sciences which can be related to what company ‘A’ does, Service Level Agreements, software/application assist, backups, Printer Admin, Network Management, Server Management, Desktop Support, distant access, common incident analysis, discounted hardware and software? The list goes on and on.
So what can company ‘A’ do?
Get an current worker who’s good with computers to help out with any problems?
This won’t provide you with most of the above requirements. The individual in query may be nice at fixing computers at residence, but have they any experience of IT in business? Imagine they spend all day attempting to fix a printing issue. They could or may not get it fixed. Any time they’ve spent doing a job they are not trained for should have been spent doing the job they’re trained and paid for. Successfully, you would be paying a non-IT professional to do the job of a professional. So what else?
Employee an IT Professional, or perhaps a team?
Hire all the individuals it is advisable provide the service you require. How many people is that? Research shows that one IT employee is needed per 40 staff. So, you will need to employee one individual to help firm ‘A’. This one individual goes to be busy trying to cover desktop assist, helpdesk, network assist, R&D, root cause evaluation etc. You may think he can handle – after all he only has 24 customers to look after! Maybe he can, but not when he is in poor health, on holiday, or needs to be taking a look at two incidents on the identical time. He additionally must be well trained in desktop, server and network help, not forgetting the customer going through skills. As he hasn’t any backup he must be a senior technician, able to work on his own. An approximate salary of £forty-£50k, as well as benefits, training and holiday cover. Perhaps there’s an alternate?
Use an IT Company. When you may have a problem pay them by the hour to come in and fix it.
The IT firm will only get paid when you might have problems. Does this encourage them to fix the basis cause? Are they preventing problems earlier than they happen? NO! You could discover you let your IT systems degrade and whenever you discover it impacts your small business you must pay for a quick fix. Do not forget you are not just paying the engineer. You’re shedding cash as your workers cannot perform at full capability when their systems aren’t working. Actually you could be paying twice as much when you will have a problem.
And for all this money you get break/fix support. What about all the things we mentioned? You really must have proper IT management. Are you going to pay by the hour for all them as well? It is troublesome to put a price on what this goes to value over a yr, and that makes finances time moderately difficult.
The Answer – Use an IT Managed Services Company.
The primary thing to mention is cost. Just by multiplying the number of servers, desktops and laptops you want supported by a fixed monthly price you set your IT help funds for the year.
For firm ‘A’ this cost can be around £10,000 per year. It’s a lot less than using your own staff. It is also likely to be rather a lot less than utilizing Pay As You Go IT support. So what do you get for the money? You get everything mentioned at the beginning of this article:
A single level of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware help, system administration (password resets, person account creation etc), change administration, reporting and root cause evaluation, research into new applied sciences which might be related to what firm ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Administration, Server Management, Desktop Help, distant access, common incident analysis and replace meetings, discounted hardware and software. So how do IT Managed Companies give you so much more than the opposite options, while nonetheless costing less?
IT Managed Service firms are structured to grow to be the IT department for multiple companies. With the suitable tools, processes, expertise and software, IT assist costs are reduced due to elevated levels of efficiency.
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